I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... Daugiau etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team! Mažiau

I was facing problem for creating new mail accounts and was having issue with Contact Form 7.
I raised a ticket for that and it was solved by the Support team on the same day.
Their support is really great. Also, I never face... Daugiau d issues while creating my websites using their Hosting Services. Mažiau

I would give them less than 1/5 if it was possible.
Avoid this host at all costs. Mind numbingly dumb people working customer service and the tech guy destroyed my company website. Right now they can't figure out how to send ... Daugiau me a backup to transfer to another hosting company or they think they're playing me to get more of my money. Forget ASO. Mažiau

Generally, a chaotic and disorganised website host. As you can probably imagine given their relatively low-price point, they are a reseller, of Stablepoint to be precise. Sad as it is you often get what you pay for, and this ... Daugiau is one such occasion.
Harsh as it may sound, its unnecessary stress from beginning to end with Shark... Clunky website, poorly maintained (yet often referred to) knowledgebase and constant networking and configuration changes... Sometimes with little or no notice. Personally, for me, the last point is a biggie. This has left sites and services offline or not working correctly on more than one occasion, requiring immediate or short-term remedial effort to get things standing up again and thoroughly tested.
Combine these points with generally poor communication... When there is notice of a change it often provides little notice, an ultimatum, or focuses on the mid/long-term benefits to the business, rather than the client right now... So, it is all rather messy.
It is always good practice of course, but do make sure you properly read the product-specific terms and conditions if registering, as there is at least one service offered which is essentially useless when you marry it up to its Ts & Cs.
The one-man-band that is Chris at Shark / Net87 / Chick etc is decent in fairness if you read this line again and take it in context alongside the price.
If you, your company, group or organisation *need* service dependability, technical support with real answers and that is 24/7, or general calmness and peace of mind I respectfully recommend trying elsewhere. If your operation is small and reasonably happy with 'cheap and cheerful' then Shark Hosting may well work out fine for you.
Best of luck. Mažiau