I opened an account with Scaleway, and started working on a web application there.
Scaleway sent me a mail saying:
--
Hello,
For security reasons,
... your account may be temporarily restricted.
Please be assured that this is a standard verification procedure.
In order to proceed, we kindly ask you to provide us with additional details regarding your project and intended use of our services. Specifically, please confirm whether your usage is for personal or business purposes.
We also invite you to register a valid phone number (if not already done) and schedule a phone call at your convenience, based on Paris local time.
Please note that if we do not receive your feedback within 48 hours, all services associated with this account may be automatically deleted.
We remain at your disposal for any questions and look forward to your reply.
We look forward to hearing from you.
--
Unfortunately, the mail went to my spam folder. Note that the deadline given was 48 hours. I had absolutely no idea that I would need to jump through any kinds of hoops to "get verified", no other hosting company has ever asked me anything like that. The console let me buy up a ton of services an pay for them, at no point was "verification" mentioned as a prerequisite.
28 hours later, in the middle of the night, I received another message saying that if I don't respond in one hour (!), my account will be closed. Is this a mafia or something?
Fortunately, I noticed the message, and replied immediately. I did also do all the verification steps, as silly as they were.
Still, 20 minutes (not an hour) later, my account was locked, and I could no longer access my work on which I had spent significant time and resources.
The banner on top of the site said: "Your account requires manual review by the Trust & Safety team. Create a support ticket for more information." So I opened a ticket, and got back a reply that "there is nothing they can do".
Worst IT-related experience of my life.
