an email telling me that they are taken over, and that I would be transferred to Site5 (whom I've never heard of). No asking, no choice, just telling me, and this a few days after I had just paid for another year (app $250). I have to admit, I didn't pay too much attention, it said I would get further emails informing me what the would entail, when it was gonna happen, and that I'd never even notice. I heard nothing further (NO emails of any kind), so practically forgot about it.
UNTIL 5 days ago, when I go to log into my account to check on stats. Big message saying I can't log in, I'm being 'migrated'. Didn't even know what that means. So on chat with IX immediately demanding an explanation. How dare they yank my website out from under me without warning of any kind?? Well, you're being migrated was the answer. What does that mean, what does that entail??? Well, your account is frozen until it's done. WHAT?? How long will this take. Well, we don't know but tomorrow you should be back up on Site5. I asked him to explain what on earth they are doing to my site, and he either couldn't or wouldn't. Just kept repeating that I'm being migrated. Yes thank you, I heard you the first time.
So then I went to find this Site5, and a chat support. Called them up. Explain that apparently they now have my account and that I can't access it. First thing I'm asked to do is to give them a service code, by logging into my account. HOW, I then ask, am I supposed to do that, when I CAN'T LOG IN? Oh, we're sorry (I got to hear that endlessly). So by my email she found my account, and told me I was being migrated. I GOT THAT BY NOW. Ask how long is this gonna take, We don't know. Excuse me? You yank my website WITHOUT MY PERMISSION, with out warning, and then tell me you don't know? I demanded some answers, and got none. I will give your issue (!) to my superior, is what she said, and you will get an email. Well next day, no email, and no website. Back on chat, same answers. To give my blood pressure a chance to return to normal, and them a chance to solve whatever they're doing. I took Sunday off. Today is Monday, the 5th day of this nightmare, I still can't get to my website. Get on chat again. THIS time she has the audacity to tell me 'you don't have an account'. THAT really flipped my lid. Then who the **** do you think you've been talking to for the last several days?? (I had the luck to get support person number 1 again this time). Then she tells me she's gonna hand 'my issue' to her senior. Yes, that's what you told me on Friday, nothing happened. Do you have a ticket number? she asks, it's on your website accoiunt. NO KIDDING, well guess what I can't see that now can I? So she gives me the same lecture over again, and this times hands me a ticket number. Not long after I received an email (lo and behold, they DO have my email), stating: a ticket has been created regarding your website issue.
My website issue? And that was it. Nothing has happened after that.
Needless to say, I've had enough. More than enough! Meanwhile I'd been snooping around on the net for reviews on other hosts. I settled on SiteGround as a possible new host. Got on chat with them. Some young fellow with excellent English (how rare is that these days?) answered my questions. ALL my questions and then some. I grilled the poor fellow for over 2 hours, at the end of which I was duly impressed, and set up an account with them in about 1 minute. I still must wait a bit for Site5 to get done, as I want all my sites etc tranferred from them (which I'm informed normally takes a few hours, NOT a couple of weeks!)
I cannot WAIT to tell IX and Site5 to stick it where the sun don't shine. AND I want my money back. Most of all though I WANT MY WEBSITE BACK.
PS: can you believe IX is still advertising hosting plans !? When they're dead in the water?
I don't know if I can leave '0' as a score, but that's what I want it to be. No this thing won't let me, the 2 is too much.
UPDATE: after I wrote all that, they also managed to lose my emails, got up the next morning to find that half my business emails were unusable ! I had a REALLY nightmare of a day, until late today I got them all moved to SiteGround where they were up and running in no time.