Cloudflare on my website, however, when I did my site was still not loading optimally. It's >400kb site with ~16 requests loading at anywhere between quickest of 1.6 to the slowest I had was 2.9 seconds. A majority of this was taken by the response time of the server to respond to the connection request.

https://tools.pingdom.com/#!/dTL5Or/https://www.danieltaylorproducer.com.au/

When I tried to bring this up someone from the team explained to me that they did a speed test and this is what they sent me Verbatim "I have taken a look at both of your sites and can see that danieltaylorproducer.com.au loads within 0.8 seconds and alpha1memorials.com.au loads within 1.28 seconds"

The way I have my site structured is as such, Alpha1memorials was the setup years ago by a webdev who I no longer employ. danieltaylorproducer is a new site and set up as a subdomain, by me. Alpha1memorials is in the current stages of being redesigned because the current landing page is just over 7MB, how they got a 7MB landing page to load in 1.28 seconds I wanna know because that is magic tbh.

When I brought this up and asked them to clarify how and why this discrepancy was present the replies stopped. And I was doing tests off Pingdom on and off through this and somehow magically my site started loading at 1.1 seconds. I didn't touch a single thing backend, no edits to my page, no settings in my Cloudflare changed. No settings in my Autoptimze plugin changed. This never before seen spike in speed just happened after I asked them about the speed discrepancies. The only thing I could credit this spike in speed was Cloudflare, but it's been running all this time without such an increase in speed.

I have no idea what DP is doing in the background, whether they are capping performance on subdomains, whether they are actively shifting resource allocation, whether they are piling on a bunch of sites into a server but I'm not a fan of it. I do appreciate the effort they've made to contact me and get things fixed but I still don't have a resolution or understanding of why the server was taking so long to respond. Or even the initial issues I was having with not being able to access my site(danieltaylorproducer), it would periodically go offline while I was working on it and I would not be able to access it or the other website. I wouldn't even be able to login to the WordPress backend of either site.

Both times on phones I would simply be given the line that "Oh I was working around then and that server didn't have any issues at that time."

hen I first realised these accounts had been created). I had to ask them to investigate how and where the site had been hacked, and what the intruders had done while they had access - this is the sort of thing that a company hosting my website should be offering me when they hear of a hack! Then, I ask to get the site restored to prior to the hackers gaining entry and it turns out the automated backups (which run four times a day) had stopped working 6 weeks ago and nobody at Digital Pacific had realised. So if I wanted to restore my site it would have to lose 6 weeks of content.

Tech support guy also seemed to find his own and his company's level of gross incompetence amusing. Prick. I'll be switching at the first opportunity and would encourage all others to avoid these fools.

Monday that my yearly hosting charge had failed however not to worry they would attempt a recharge in a few days that was the automatic email sent. I checked my bank account and insured the correct amount was in the account which it was. So I didn't think anything more. Until tonight Wednesday I notice my website was down...I call support and find out that they have turned off my service???? The credit card had sufficient money, instead of getting an apology the support guys says "I am only in technical support do you want me to charge it now for you? And also thinks its ok to say oh its ok your site was only down for a few hours??? When I said I wanted to make a complaint he said I would have to contact billing myself? I said ah no why dont you contact Billing seeing you work in the same company and let your staff know some one shut down my website with out authority. Totally disappointed the guy couldn't care less and sounded like a robot, try and ask for anything more than has been scripted to help you with seemed all to hard and I got silence pretty much. Thank god Its up and running now due to me contacting them. I guess I have another year they are on notice...if this behaviour continues they are absolutely not worthy of my business. As you can see in the last free months there not getting any good reviews from others. Good service keeps business going not that behaviour.

site). The last straw, currently in progress, Microsoft mail services (outlook.com, live.com, hotmail) are blocking anything from their servers so potential customers using these would not get our emails. Pretty serious issue; you'd expect some kind of notification or warning right? nothing. after following up asking when it would be fixed 2 days later I still have no response.

Their servers are now blocked by mail filters so good luck running a business on one of these guys hosting packages.