A2 Hosting prieš Downtown Host 2021

ess was seamless and stress free. All the support people I've interacted with respond promptly, are genuinely helpful and happy to answer all of my silly questions. Thanks A2.

they migrated to a better server it was ultra fast and they sent me a message before so I could inform my visitors when and why my site would be offline. I have a large traffic and on my previous server my site was offline like 3 / 4 times per year.
They have lots of plans, good price and always were very helpful when I needed them. Support is effective and extremely fast in answer.
If I had another website, I would for sure sign up with them again.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

and within a day or two they would get the server back up and running. When it happened yet again this year I contacted support and received zero assistance. I was in conversation with someone who said that they just needed to activate the domain again and that was the last correspondence I received. I opened multiple tickets with absolutely no answer or assistance. This went on for a full month, in that time I lost total access to my domain and my email. The domain was finally released and I purchased it again through another company, for much cheaper I would also like to say! I would strongly dissuade anyone from doing business with this company!! I lost out on business, my email and now have to rebuild my seo rating from scratch. Horrible customer service! Horrible company!