Softlayer used to be a good company to have for hosting. Little by little it has become less support and more fees - everywhere. They just closed a datacenter in Dallas - they sent out migration emails to people saying that servers were being migrated. Not very clear.

They literally turned off all servers in that datacenter even if you were a paying client, and proceeded to flat delete all data. If you missed the email, tough. I have spoken with others that were affected by this, same response. " We will give you 2 free months of service, but your data is gone ". Considering that these servers were virtuals, they could have literally just migrated the files to operational servers, instead they send emails, and just shut you off. Period. This is horrible and unprofessional. AVOID AT ALL COSTS.

Hi been using their services since the time it was called the planet, I must say that since the IBM bluemix take over of Softlayer things went wrong in this company, no central support, poor network performances, higher prices and the list can go on. There are enough other quality hosting provider around dont waste your money and time on this one.

I was happy in the beginning, but apparently they've just become excessively greedy.
They sell you a plan with a huge amount of bandwidth (mine was 20TB at the time). Then, after a while, they send you an email stating that they are decommissioning your server so you have to acquire a new one, however, what they don't tell you is that now you only get 500GB monthly bandwidth. No need to state that now I am paying surcharge for overusage. STAY AWAY!

Guys, don't ever bother with Softlayer. They tried charging our account for TWO MONTHS' WORTH even when we've cancelled their services and are no longer using them. What a scam. Support is poor as well, which is why we transferred to another provider.

I rent dedicated server cost for 168$ / Month and my bandwidth allow is 500GB, My server just run small game server turnbase game, but only a week my bandwidth was excess. I am sure that my game send and recieve only 20kb to 30kb / seconds. why that over 1,338.03 GB? Now I shut down my server and stop to use Softlayer, or IBM bluemix.
Here is email sent to me everyday. It look spam.
Allowed Usage: 500 GB
Current Usage: 1,338.03 GB (267.6%)
Surcharge: $0.12/GB

Hello,
With Softlayer we have a 10GB bandwidth allowance which we thought was fine but now we're using about 50GB per month in bandwidth.

The web hosting costs have now risen to another $150USD per month , it is $75 USD per 30GB per month and we need 60GB in case we go over and the site is pulled perhaps which would be catastrophic. I don't understand why SoftLayer are charging this as GoDaddy have unlimited bandwidth. I'm still in the process of asking SoftLayer about this but we may need to move away from SoftLayer if possible in light of this review.

I've been with Softlayer for over 8 years and up to this point, they have been great. Now that IBM has taken them over, when you call support, support is now off-shored! Also, we cancelled a server 21hrs before the anniversary date, they still billed us the full amount and refuse to refund our charges. Petty..

Softlayer is now truly IBM and no longer interested in doing biz with small hosting companies. They only care about cloud services and BIG contracts. So, I can say with a clear conscious that IBM/SL is not the outstanding company it used to be. Poor support and only interested in extracting every penny they can from customers. Sad...

Based on what I have seen I would not go with SoftLayer. I am the dev for several different accounts and one of my employers went out of business leaving a small bill behind. Now SoftLayer is threatening my services and I am just going to go with the competition. Maybe this situation doesn't apply to you, but beware!!!